Last updated: 2025
1. Introduction
Ohmyproperty ("we", "our", "us") operates ohmyproperty.com, Ghana's leading real estate marketplace. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services.
By using our platform, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide
- Account information: name, email address, phone number, password
- Profile information: profile photo, company name, license number, business address
- Listing information: property details, photos, descriptions, pricing
- Communication: messages sent through our platform, enquiry forms, chat conversations with our AI assistant
- Payment information: billing details for advertising services (processed by third-party payment processors)
2.2 Information We Collect Automatically
- IP address, browser type, device information, operating system
- Pages viewed, links clicked, time spent on our site
- Search queries, saved properties, viewed properties
- Referring URLs, cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our marketplace
- Verify agent and agency identities to protect users from fraud
- Connect buyers, renters, and sellers with verified real estate agents
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your enquiries and customer service requests
- Improve our website, services, and user experience
- Comply with legal obligations and prevent fraud
4. Information Sharing
We do not sell your personal information. We share information only:
- With agents/agencies: When you submit an enquiry about a property, we share your contact details with the listing agent so they can respond.
- With service providers: Hosting, email delivery, analytics, payment processing partners under strict confidentiality agreements.
- For legal reasons: When required by Ghanaian law, court order, or to protect the rights and safety of our users.
- Business transfers: In the event of a merger, acquisition, or sale of assets.
5. Cookies & Tracking Technologies
We use cookies to remember your preferences, keep you logged in, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
6. Data Security
We use industry-standard encryption (HTTPS), secure password hashing, and other safeguards to protect your data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account and data (subject to legal retention requirements)
- Opt out of marketing communications
- Object to certain processing activities
To exercise these rights, email privacy@ohmyproperty.com.
8. Children's Privacy
Our services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our site. Your continued use after changes constitutes acceptance.
10. Contact Us
Questions about this Privacy Policy? Contact us at:
Ohmyproperty
12 Airport City Road, Airport Residential Area, Accra, Ghana
Email: privacy@ohmyproperty.com
Phone: +233 30 123 4567