How can we help you today?
Browse our most frequently asked questions below. If you don't find what you're looking for, contact our support team — we're always happy to help.
🏠 For Buyers
How do I search for properties in a specific area?
Use the search bar on our homepage or in the search page. You can filter by region, district, locality, city, price range, property type, and number of bedrooms. Our advanced filters let you narrow down to exactly what you're looking for.
Are the listings verified?
We manually review every listing and mark verified ones with a badge. However, we strongly recommend you conduct your own due diligence — including a title search at the Lands Commission — before making any payment.
How do I contact an agent about a property?
Click on any listing to view full details. You'll see the agent's contact information including phone, email, and WhatsApp. You can also send an enquiry directly through the listing page.
What documents should I check before buying land in Ghana?
Always verify: (1) Land Title Certificate, (2) Indenture/Deed of Assignment, (3) Site Plan, (4) Building Permit, and (5) Land Commission Search Report. Engage a licensed lawyer — never pay without verifying ownership.
🔑 For Renters
How much advance rent is standard in Ghana?
The Rent Act 1963 caps residential advance rent at 6 months, but many Accra landlords ask for 12–24 months. Negotiate where possible and always get a signed tenancy agreement and receipts.
What happens if my landlord refuses to refund my deposit?
File a complaint with the Rent Control Department (free of charge). Bring your tenancy agreement, payment receipts, and any correspondence. They can mediate and order a refund.
💼 For Agents & Agencies
How do I list a property on Ohmyproperty?
Register a free agent account, verify your email, then log in and click "Post Property" from your dashboard. Fill in the details, upload photos, and publish. Your first two listings are free.
What are the fees for listing?
Basic listings are free. Featured listings (top of search results, homepage placement) start from GHS 100. Homepage banner placement starts from GHS 1,000. See all advertising options.
How do I become a verified agent?
Upload your professional license (GREPA or Real Estate Council of Ghana) plus a government-issued ID in your profile settings. Our team verifies within 48 hours and your listings will display a verified badge.
🔒 Account & Security
How do I reset my password?
Click "Forgot password?" on the login page. Enter your email and we'll send you a secure reset link within minutes.
What is two-factor authentication (2FA)?
2FA adds an extra layer of security: after entering your password, you'll receive a 6-digit code by email. Enable it in your profile settings. Once enabled, you can optionally trust your device for 24 hours, 3 days, or 1 week.
How do I report a suspicious listing?
Click the "Report" link on any listing page or email abuse@ohmyproperty.com with the listing URL. We investigate all reports within 24 hours.
💰 Payments & Billing
What payment methods do you accept?
We accept MTN Mobile Money, Vodafone Cash, AirtelTigo Money, Visa, Mastercard, and bank transfer. All payments are processed securely.
Can I get a refund?
Featured listing fees and advertising are non-refundable once the placement has run. If you were charged in error, contact billing@ohmyproperty.com within 7 days.
Still need help?
Our support team is available Monday–Friday, 8:00am – 6:00pm GMT.